Not Receiving Emails From ENTRE?

Modified on Thu, Sep 26, 2024 at 5:42 PM

If you're missing important information about your ENTRE account such as login credentials, account access details, or other pertinent information that impacts your journey with ENTRE you may need to adjust your email subscription settings.

This may mean that you have opted out of all of our communications and this has been blocking you from receiving our emails or that our emails are landing in your spam/junk folder!

This may cause you to miss valuable updates and/or necessary information pertaining to your ENTRE Institute account.

How to re-subscribe to ENTRE's emails
If you would like to opt back in and stay up to date, please follow THIS LINK to fill out our email opt-in form.

DO NOT click submit! You will NOT receive an email after submitting the form.

Once you've clicked on the button, you will receive an email to opt back into ENTRE's email communications.

Note: If you don't see the email in your inbox right away, please check your spam folder

The email should be similar to the following image:

From here, you can click on 'update your subscription preferences'

The link will direct you to a page that will allow you to update your email subscription preference for ENTRE's emails.

Once you've decided on which emails you would like to be subscribed to, please click 'Update email preferences' to save your changes

Frequently Asked Questions (FAQs):

Q: I've subscribed and re-subscribed to ENTRE's emails and I'm still not receiving them, what do I do?
A: Please make sure to check your spam/junk folder in your email inbox. Ensure ENTRE's email address is added to your contacts or safe sender list. Check your email filters and rules to make sure they are not inadvertently blocking our messages. If you're still having issues, please email [email protected] for additional assistance.

Q: Why am I not receiving emails from ENTRE?
A: There could be several reasons, such as opting out of our emails, our messages being marked as spam/junk, or incorrect email settings. Follow our troubleshooting steps above to resolve the issue.

Q: How can I check if ENTRE emails are in my spam folder?
A: Go to your email's spam or junk folder and look for emails from ENTRE. If you find any, mark them as "Not Spam" to ensure future emails land in your inbox.

Q: Is there a delay in receiving emails after opting back in?
A: Sometimes, there may be a slight delay. If you still haven't received emails within 24 hours, try repeating the steps or please email our support team at [email protected].

Still Need Help?
Please contact Concierge via email: [email protected] (available Monday - Friday 8am-5pm Mountain Time)