How to cancel my ENTRE Explorer Subscription

Canceling your ENTRE Explorer subscription is a straightforward process. This guide will walk you through the steps to cancel your subscription online, or through email. We'll also explain what happens after you cancel, including which features and resources you'll retain and which will no longer be accessible.

How to Cancel Your Subscription:

1. Navigate to my.entreinstitute.com
   1. Enter your username and password. If you forgot your username or password, please see THIS knowledge base article for assistance
2. Navigate to your account settings
   
3. Navigate to the Subscriptions Tab from your Account Settings
   
4. From here, select the subscription you would like to cancel and select 'Cancel'
   
   1. If you've already canceled your subscription, you will notice a canceled message
      
5. Once you've selected the subscription you would like to cancel, please proceed with the cancellation process and provide a reason for your cancellation.

What Happens After Cancellation:

Immediate Changes:

Your access to certain features will continue until the end of your current billing cycle.

Retained Access:

• Accelerator Curriculum: You will still have access to any Accelerator courses you've purchased
• Implementation Bootcamp Videos: These videos will remain accessible for you at any time
• VIP Concierge: Concierge access to dedicated VIP Concierge support

Lost Access:

• Mastery Ranked Curriculum: You will lose access to advanced courses within the Mastery ranks.
• Weekly Live Expert Instruction: Access to replays and participation in live expert calls will no longer be available
• Live Masterclasses: You will no longer be able to participate in live Masterclasses
• Masterclass Vault: You will no longer be able to access previous Masterclass replays
• Entresoft Premium Subscription: Access to the Entresoft Premium tools will be terminated. All data will be erased after 28 days.

If you need assistance with exporting data from Entresoft, please email [email protected]

Frequently Asked Questions (FAQs):

Q: Will I get a refund if I cancel in the mid-month or mid-year?
A: No, you will retain access until the end of your current billing cycle, but no refunds are provided for partial months.

Q: Can I pause my subscription instead of canceling it?
A: No, there is currently no option to pause subscriptions. You can only cancel and rejoin later if desired.

Q: What if I want to rejoin after canceling?
A: You can rejoin at any time, but you will be subject to the current pricing at the time of rejoining.

Q: How long will my Entresoft data be stored after cancellation?
A: Your Entresoft data will be stored for up to 28 days after cancellation, though access will be disabled immediately. We will not be able to restore any data if you decide to return after that 28-day period.

Q: What should I do if I have issues canceling online?
A: If you encounter any issues with canceling online, you can email Concierge at [email protected] for assistance

Still Need Help?
Please contact Concierge via email: [email protected] (available Monday - Friday 8am-5pm Mountain Time)